Your questions, honestly answered

Two products instead of ten: a serum and a cream that work together as your daily foundation. Both are developed and made in Switzerland, are vegan and fragrance-free. And because we believe in our products, you have 100 days to try them.

In Switzerland – from developing the formulations to manufacturing and filling, right through to printing the glass bottles. You'll find all the details on our Production, packaging & delivery page.

Yes, all our products are vegan natural skincare.

Our products are developed for every skin type and dermatologically tested. They are particularly suitable for sensitive and reactive skin – you'll find more on this in our blog.

Auf der Seite Inhaltsstoffe erklären wir jeden Wirkstoff — was er tut, warum er drin ist und woher er kommt.

On our Production, packaging & delivery page – there we list every material with its origin and properties, from the brown glass to the packing paper.

We deliver to Switzerland and Liechtenstein.

Delivery is free on orders from CHF 60. Below that, delivery costs CHF 3.70.

We send orders with Swiss Post. Your order usually reaches you within 1–3 working days.

Yes – with your dispatch confirmation, you'll receive a tracking number that you can use to track your parcel with Swiss Post.

Email us at info@kompromiss-los.ch with your order number – we'll check straight away where your parcel is.

We're sorry about that. Send a photo of the damaged goods to info@kompromiss-los.ch – we'll find a solution for you without any fuss.

You can pay with TWINT, credit card, Apple Pay and Klarna.

Once you've received your order, you have 100 days to let us know by email at info@kompromiss-los.ch that you'd like to return it. You then have 14 days to send it back – we'll refund the full amount, including delivery costs. You'll find all the details under 100-day returns.

No. If you like, you can tell us what you didn't like – that would help us, but it's not a requirement.